Leverage™ Consulting & Support Plans

CHOOSE THE RIGHT PLAN JUST RIGHT FOR YOUR TEAM

 

Consulting & Support rates and billing details

Prepaid BASIC / PREMIUM 
package subscription

  • "BASIC Plan" SLAs​​

    • 96hs (response time).

    • Best effort delivery (prime time hours).

    • Support tasks should not exceed an estimated effort > 40 hs / month.
       

  • "PREMIUM Plan" SLAs:

    • 72hs (response time).
    • Best effort delivery (prime time hours).

    • Support tasks should not exceed an estimated effort > 80 hs / month (if more hours are needed it could be reviewed with sales).

CONSIDERATIONS

  • Plans must be seen and evaluated as a number of support requests equivalent to a set of prepaid hours according to the needs of the project.

  • Since you're buying in bulk and paying in advance, there is a discount on the value of the hour.

  • When you pay for the package you start discounting the hours from the total as they are used, and if there are unused hours left, consider that maximum 20% could be transferred for the next month.

On-demand BUSINESS subscription

  • "BUSINESS Plan" SLAs:​​

    • There are a certain number of hours tracked each month, as planned tasks are demanded

      • ​on-demand custom modules requests

      • on-demand repos feature requests

        • reference architecture​

        • IaC library modules

      • on-demand bug fix requests

      • on-demand imple support requests

      • Notifications (sec, updates, eol, releases)
         

    • 72hs (response time).

    • Best effort delivery (prime time hours).

    • The total spent hours will be reported each month.

    • There is a monthly minimum of 40 hours per month.

    • Support tasks maximum estimated effort should be between 80 and 120 hs / month.